GridHome Group LLC ("GridHome Group," "we," "us," or "our") operates websites, platforms, applications, tools, communications, and related services made available under the GridHome Group, LocalProRepairs, TradeHomeBase, and TradeFieldWork brands, including gridhomegroup.com, localprorepairs.com, tradehomebase.com, tradefieldwork.com, and related webpages, hosted applications, support services, and communications (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the Services.
1. Scope
This Privacy Policy applies to personal information we collect:
- when you visit our websites;
- when you create an account or use the Services;
- when you use LocalProRepairs guides, calculators, planning tools, search tools, forms, newsletters, or educational resources;
- when you use TradeHomeBase or TradeFieldWork software features, including estimating, proposals, project documentation, job management, invoicing, communications, workflow tools, and related features;
- when you upload, submit, create, generate, transmit, or store information through the Services;
- when you communicate with us;
- when you request demos, support, newsletters, or information from us; and
- when we otherwise interact with you in connection with the Services.
This Privacy Policy does not apply to third-party websites, services, businesses, contractors, subcontractors, homeowners, payment processors, advertisers, integrations, government resources, or external links that may interact with you through or in connection with the Services. Those parties operate under their own terms and privacy policies.
2. Personal Information We Collect
Depending on how you interact with the Services, we may collect the following categories of personal information.
a. Contact and account information
name; email address; phone number; mailing address, if provided; username; login-related information; company name; job title; business profile details; account settings; communication preferences; and authentication-related information.
b. Transaction and billing information
subscription details; billing contact information; payment status; invoices; transaction history; purchase history; renewal history; plan information; and tax or accounting-related records, where applicable.
Full payment card details are typically processed by our third-party payment providers and are not stored by us in full.
c. Project, document, and user-submitted information
project information; job details; home or repair details; budget ranges; timing preferences; location inputs; bids; estimates; proposals; contracts; invoices; RFIs; submittals; change orders; closeout records; maintenance notes; calculator inputs; planning inputs; messages; communications; notes; attachments; photos; documents; forms; workflow records; and other content submitted, uploaded, created, generated, transmitted, or stored through the Services.
d. Usage, device, and technical information
IP address; browser type; operating system; device type; device identifiers; app data; log data; diagnostic data; crash data; performance data; pages viewed; dates and times of access; referring URLs; search queries; filter selections; clicks; session activity; navigation patterns; and interactions with features, emails, tools, or support resources.
e. Marketing and communications information
newsletter preferences; marketing preferences; inquiry history; demo requests; survey responses; support requests; correspondence; email engagement data; and communication history.
f. Location-related information
ZIP code; city; county; state; location information you choose to provide; and approximate location inferred from IP address.
We do not collect precise geolocation unless we provide any additional notice and obtain any consent required by applicable law.
g. Information from cookies and similar technologies
We may collect information through cookies, pixels, SDKs, local storage, analytics tools, advertising tags, and similar technologies as described in Section 6.
h. Sensitive personal information
We do not request sensitive personal information through general forms, calculators, planning tools, or educational features.
Please do not submit Social Security numbers, government identification numbers, financial account numbers, medical information, information about children, precise geolocation, highly sensitive legal or insurance details, or other sensitive personal information unless the relevant Service specifically requests it and you have the right to provide it.
If you choose to submit sensitive information through the Services, we may process it only as needed to operate the Services, respond to your request, maintain security, comply with law, enforce agreements, or provide the functionality you requested.
3. Sources of Personal Information
We collect personal information:
- directly from you;
- from your employer, company, organization, account owner, or workspace administrator if they create, manage, or administer your account;
- from other users who add you to projects, workspaces, communications, documents, or workflows;
- automatically from your devices and browsers when you use the Services;
- from service providers, integrations, payment processors, analytics providers, marketing providers, or business partners that support our operations, subject to applicable law; and
- from public or third-party sources where permitted by law and relevant to our Services.
4. How We Use Personal Information
We may use personal information to:
- provide, operate, maintain, and improve the Services;
- provide LocalProRepairs educational resources, planning tools, calculators, guides, search tools, and related features;
- provide TradeHomeBase and TradeFieldWork software features, including estimating, proposals, project documentation, job management, invoicing, communications, workflow tools, and related features;
- create, manage, authenticate, and secure accounts;
- process subscriptions, payments, renewals, invoices, and related transactions;
- administer accounts, workspaces, projects, permissions, and customer relationships;
- support collaboration, communications, document handling, and workflow features;
- respond to inquiries, requests, demo requests, support issues, and other communications;
- send service-related messages, administrative notices, security alerts, billing notices, product updates, and legal notices;
- send newsletters, updates, educational content, product announcements, and marketing communications where permitted by law;
- personalize content, planning outputs, workflow suggestions, and resource recommendations;
- monitor performance, analyze usage, troubleshoot issues, and develop new features;
- debug, test, maintain, and improve the Services;
- detect, investigate, and prevent fraud, spam, abuse, misuse, unauthorized access, and other harmful activity;
- enforce our Terms of Service and other agreements;
- comply with legal obligations; and
- protect the rights, safety, security, and property of GridHome Group, our users, and others.
We may also create and use aggregated, anonymized, or de-identified information that does not reasonably identify you for analytics, benchmarking, product improvement, research, and other lawful business purposes.
5. How We Disclose Personal Information
We may disclose personal information in the following circumstances.
a. Service providers and contractors
We may disclose personal information to vendors, contractors, and service providers that perform services on our behalf, such as hosting, infrastructure, analytics, customer support, communications, email delivery, document storage, security, debugging, fraud prevention, and payment processing.
b. Within your organization, account, workspace, or project
If your account is part of an organization, project, or managed workspace, authorized administrators, project participants, homeowners, contractors, subcontractors, customers, vendors, or other users may be able to access information associated with that account, workspace, project, or workflow according to the applicable permissions and product functionality.
Users should not upload confidential, legally privileged, regulated, or sensitive information to a workspace unless they understand who can access it and have authority to share it.
c. At your direction
We may disclose information when you instruct us to do so, use integrations, invite users, share documents, send communications, generate documents, export files, or otherwise direct the Services to transmit information.
d. Payment processors and financial providers
We may disclose transaction and billing information to payment processors, banks, card networks, fraud-prevention providers, and similar financial service providers as needed to process payments, subscriptions, refunds, chargebacks, and related transactions.
e. Professional advisors
We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors where reasonably necessary for business operations, compliance, security, or legal purposes.
f. Legal compliance and protection
We may disclose information if we believe doing so is necessary or appropriate to:
- comply with applicable law, legal process, subpoena, court order, or governmental request;
- enforce our agreements;
- detect, prevent, or respond to fraud, abuse, spam, misuse, or security incidents; or
- protect the rights, property, safety, and security of GridHome Group, users, or others.
g. Corporate transactions
We may disclose information in connection with an actual or proposed merger, acquisition, financing, asset sale, reorganization, bankruptcy, assignment, or similar corporate transaction.
h. Third-party links and external services
The Services may link to third-party websites, tools, contractors, service providers, agencies, government resources, advertisers, social platforms, or external content. We are not responsible for the privacy practices of those third parties. Your interactions with them are governed by their own terms and privacy policies.
6. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
- keep users signed in and maintain sessions;
- remember preferences and settings;
- keep forms and tools functioning properly;
- measure traffic and usage patterns;
- understand how users interact with our websites and Services;
- improve performance, functionality, and user experience;
- support communications, analytics, security, and fraud prevention; and
- support marketing where permitted by law.
Some cookies or similar technologies may be set by third-party analytics, advertising, or measurement providers. Depending on how those technologies are configured and applicable law, this activity may be considered targeted advertising, cross-context behavioral advertising, sale, or sharing of personal information. Where required, we will provide notice and opt-out rights.
You can manage cookies through your browser settings and, where available, through cookie or consent tools on our websites. Blocking certain cookies may affect functionality.
Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for browsers or devices that send them.
7. Marketing Communications
We may send you service-related communications that are necessary to provide the Services, such as billing notices, security alerts, account messages, legal notices, and product updates.
Where permitted by law, we may also send newsletters, educational content, product announcements, and marketing emails. You can opt out of marketing emails by using the unsubscribe link in those messages or by contacting us.
Opting out of marketing messages does not affect service-related, transactional, security, administrative, or legally required communications.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, protect security, prevent fraud and abuse, and support backup and archival processes.
Retention periods vary based on the type of information, account status, product functionality, legal requirements, security needs, operational needs, and the context in which the information was collected.
For example:
- account and contact information is generally retained for the duration of the account relationship and a reasonable period thereafter;
- billing and transaction records may be retained as needed for accounting, tax, audit, chargeback, and legal compliance purposes;
- project files, workspace content, documents, and customer-submitted content may be retained for the duration of the relevant account, workspace, subscription, or project, a limited retrieval period after termination where applicable, and then according to our backup and deletion cycles;
- the specific retrieval period may vary by Service, plan, account status, and technical requirements;
- logs, device data, cookie data, analytics data, and security records may be retained as needed for fraud prevention, incident response, debugging, product improvement, and service integrity;
- support communications may be retained as needed to document requests, resolve issues, and administer the customer relationship;
- marketing and communication records may be retained until you unsubscribe and for a reasonable period thereafter for compliance, suppression-list, and recordkeeping purposes; and
- backup and archived copies may persist for a limited period as part of standard retention and disaster recovery processes.
When we no longer need personal information, we will delete, de-identify, anonymize, or aggregate it unless continued retention is required or permitted by law.
9. Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
You are responsible for safeguarding your credentials and for maintaining your own backups of information you consider important.
10. International Transfers
We are based in the United States, and we may process and store personal information in the United States and other countries where we or our service providers operate.
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required by applicable law, we will implement appropriate safeguards for cross-border transfers.
11. Additional Rights for Certain Jurisdictions
Depending on your jurisdiction, you may have the right to:
- know whether we process your personal information;
- access personal information we hold about you;
- request correction of inaccurate personal information;
- request deletion of personal information, subject to legal exceptions;
- object to or restrict certain processing;
- request a portable copy of certain personal information;
- opt out of targeted advertising, sale of personal information, certain profiling, or other processing covered by applicable state privacy laws;
- withdraw consent where processing is based on consent; and
- appeal a denied request where applicable law provides that right.
To submit a privacy request, contact us at contact@gridhomegroup.com. We may need to verify your identity before processing your request. You may also use an authorized agent where permitted by law, subject to verification of the request and the agent's authority.
If you are located in the EEA or UK, you may also have the right to lodge a complaint with your local data protection authority.
12. Legal Bases for EEA and UK Users
If the GDPR, UK GDPR, or similar laws apply, we generally process personal data on one or more of the following legal bases:
- performance of a contract or taking steps at your request before entering into a contract;
- our legitimate interests, such as operating, securing, improving, and supporting the Services, preventing fraud, and managing our business;
- compliance with legal obligations; and
- your consent, where required by law.
If we rely on consent, you may withdraw it at any time, but this will not affect the lawfulness of processing before withdrawal.
13. California Notice and California Privacy Rights
This section applies to California residents and supplements the rest of this Privacy Policy.
California residents should also review our California Notice at Collection for additional information about categories of personal information collected, purposes for collection, sale or sharing, sensitive personal information, retention, and privacy rights.
a. Categories of personal information
We may collect the categories of personal information described in Section 2 of this Privacy Policy and in our California Notice at Collection.
b. Purposes for collection and use
We collect and use personal information for the purposes described in Section 4 of this Privacy Policy and in our California Notice at Collection.
c. Disclosure
We may disclose personal information to service providers, contractors, advisors, authorized workspace participants, payment processors, third parties at your direction, and other parties described in Section 5 of this Privacy Policy.
d. Sale or sharing
We do not sell personal information for monetary consideration.
We do not use customer account data, project files, contracts, invoices, uploaded documents, workspace content, or user-submitted project records for cross-context behavioral advertising.
If we use advertising cookies, pixels, tags, SDKs, analytics tools, or similar technologies on our marketing websites in a way that is considered a "sale" or "sharing" under California law, we will provide a "Do Not Sell or Share My Personal Information" link or another legally required opt-out method before engaging in that activity.
Where required by law, we will honor valid opt-out preference signals, such as Global Privacy Control, as requests to opt out of sale or sharing.
e. Sensitive personal information
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.
f. Retention
We retain personal information for as long as reasonably necessary and proportionate for the purposes for which it was collected or processed, based on the criteria described in Section 8 of this Privacy Policy and in our California Notice at Collection.
g. California rights
California residents may have the right to:
- know the categories of personal information collected, sources, purposes, and categories of recipients;
- request access to specific pieces of personal information, subject to legal limitations;
- request correction of inaccurate personal information;
- request deletion of personal information, subject to exceptions;
- obtain a copy of certain personal information;
- opt out of sale or sharing, if applicable;
- limit certain uses or disclosures of sensitive personal information, where applicable; and
- be free from unlawful discrimination for exercising privacy rights.
To exercise California privacy rights, contact us at contact@gridhomegroup.com.
14. Children's Privacy
The Services are intended for users who are 18 years of age or older.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
If you believe a child has provided personal information to us, contact us at contact@gridhomegroup.com.
15. Business Transfers
If we are involved in a merger, acquisition, financing, asset sale, reorganization, bankruptcy, assignment, or similar corporate transaction, personal information may be disclosed, transferred, or processed as part of that transaction, subject to applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy and revise the effective date. Where required by law, we may provide additional notice.
17. Contact
GridHome Group LLC
New York, NY
Email: contact@gridhomegroup.com
Legal notices may be sent to:
GridHome Group LLC
c/o Northwest Registered Agent LLC
418 Broadway, STE N
Albany, NY 12207